DBHIDS operates a 24-hour telephone hot-line to assist people and their families dealing with behavioral health emergencies. 

Philadelphia residents can call if they (or someone they know):

  • Are suffering from depression
  • Have feelings or thoughts of wanting to harm themselves or others
  • Have feelings of hopelessness
  • Are having difficulty dealing with life stresses
  • Suffer from intense anger or other emotional or substance abuse crises

Compassionate, trained professionals are available 24-hours a day, 7 days a week. Callers will receive counseling, guidance and direction for receiving prompt evaluative and treatment services.


DBHIDS 24-Hour Suicide Crisis & Intervention
National Suicide Prevention Lifeline 1-800-273-TALK (8255)
Red Nacional de Prevención del Suicidio 1-888-628-9454
Community Behavioral Health Member Services 1-888-545-2600


Other Resources

The Mental Health Delegate: (215) 685-6440

  • Involuntary Mental Health Commitments
  • Mobile Emergency Team
  • Crisis Response Centers
  • Information, Consultation and Technical Advice

Crisis Text Line

  • Crisis Text Line is a free, 24/7 support for those in any type of crisis.  If you text, “HOME” to 741741 from anywhere in the United States you will be connected to a trained Crisis Counselor.
    • Does becoming a Volunteer Crisis Counselor interest you?
      • The Crisis Text Line will train you after you use their four step application process
    • What is the time commitment of a volunteer
      • 4 hours a week for at least a year’s time

Philadelphia Warm-line: 1-855-507-9276 or 267-507-3945*
*Available Monday through Friday, 4PM to 7PM

Feeling lonely or isolated? Now you can talk with trained Certified Peer Specialists, caring and friendly peers who are sincere and non-judgmental. Sometimes it helps to talk to a person who understands first-hand what you are going through.  The Warm-line is a service of the Mental Health Association of Southeastern Pennsylvania (MHASP).* 

*MHASP also provides any technical support a user may need when completing Computerized Behavioral Therapy Programs, available after completing an online behavioral health screening.

Family Resource Network: 215-599-5176

If a family member or someone you know is experiencing a behavioral health challenge, you can call or visit www.frnfamilies.org

Philadelphia’s Network of Care website

Helpful information about behavioral health conditions, treatment programs and other resources: Network of Care or CBH Member Handbook.