The City of Philadelphia, through DBHIDS, operates a 24-hour telephone hotline to assist people and their families dealing with behavioral health emergencies: (215) 685-6440
Mental Health Delegates who answer calls can assist with:
- Mobile Emergency Team Dispatch
- Crisis Response Centers-location and information
- Involuntary Mental Health Commitments
- Consultation, emergency support and technical advice
Philadelphia residents can call if they (or someone they know):
- Are suffering from depression
- Have feelings or thoughts of wanting to harm themselves or others
- Have feelings of hopelessness
- Are having difficulty dealing with life stresses
- Suffer from intense anger or other emotional or substance abuse crises
Compassionate, trained professionals are available 24-hours a day, 7 days a week. Callers will receive counseling, guidance and direction for receiving prompt evaluation and treatment services.
Crisis Text Line
Crisis Text Line is a free, 24/7 support for those in any type of crisis. If you text “HOME” to 741741 from anywhere in the United States you will be connected to a trained Crisis Counselor.
Crisis Live Chat Line
Prefer to web chat? Lifeline Chat is a service of the National Suicide Prevention Lifeline, connecting individuals with counselors for emotional support and other services via web chat. All chat centers in the Lifeline network are accredited by CONTACT USA. Lifeline Chat is available 24/7 across the U.S.
Just Need to Talk?
Not in an immediate crisis situation but just need to talk to someone who “gets it”? Call the NAMI Philadelphia WARMline. A safe and confidential number to call for resources, support, education and HOPE! 267-687-4381 *OPTION1 (Operated by the National Alliance on Mental Illness. Philadelphia, PA)
You can also call:
Philadelphia Warm-line: 1-855-507-9276
*Available Monday through Friday, 4PM to 7PM
Feeling lonely or isolated? Now you can talk with trained Certified Peer Specialists, caring and friendly peers who are sincere and non-judgmental. Sometimes it helps to talk to a person who understands first-hand what you are going through.
Struggling with anxiety or overwhelming emotions due to COVID-19? Call the Support & Referral Helpline at 1-855-284-2494. ️ The helpline is available 24/7 to listen and refer to community-based resources that can further help to meet individual needs. For TTY, dial 724-631-5600.
Need to talk to someone about treatment or service for mental health or addiction challenges?
Call CBH Member Services: 1-888-545-2600.
Domestic Violence Crisis
Call the citywide, 24-hour Philadelphia Domestic Violence Hotline at 1-866-723-3014 anytime for crisis intervention, safety planning, resources and referrals. All calls are free, confidential and anonymous. Learn more.
Youth LGBTQ Hotline. The Trevor Project has trained counselors to support you 24/7. If you are a young person in crisis, feeling suicidal, or in need of a safe and judgment-free place to talk, call the TrevorLifeline now at 1-866-488-7386. Learn more.
Trans Support Hotline. Trans Lifeline’s Hotline is a peer support service run by trans people, for trans and questioning callers. Operators are all trans-identified. Call now at 877-565-8860. Learn more.
Connect with the Veterans Crisis Line to reach caring, qualified responders with the Department of Veterans Affairs. Many of them are Veterans themselves. Call 1-800-273-8255, text 838255, or live chat. Learn more.
Philadelphia’s Network of Neighbors Responding to Violence:
The Network of Neighbors Responding to Violence is a neighbor-driven network of Philadelphians who are called to support communities after violent, often traumatic incidents.
School District of Philadelphia
For video and phone counseling services for School District of Philadelphia students, parents, and guardians:
Call or text the Philly HopeLine between 12 and 9 p.m. Monday through Friday and 12 and 4 p.m. on holidays, Saturdays, and Sundays (or leave a message at any time for a call back)
Phone: 1-833-PHL-HOPE (1-833-745-4673)