The City of Philadelphia, through DBHIDS, operates a 24-hour telephone hotline to assist people and their families dealing with behavioral health emergencies:
Mental Health Delegates who answer calls can assist with:
- Mobile Emergency Team Dispatch
- Crisis Response Centers-location and information
- Involuntary Mental Health Commitments
- Consultation, emergency support and technical advice
Philadelphia residents can call if they (or someone they know):
- Are suffering from depression
- Have feelings or thoughts of wanting to harm themselves or others
- Have feelings of hopelessness
- Are having difficulty dealing with life stresses
- Suffer from intense anger or other emotional or substance abuse crises
Compassionate, trained professionals are available 24-hours a day, 7 days a week. Callers will receive counseling, guidance and direction for receiving prompt evaluation and treatment services.
Crisis Text Line
Crisis Text Line is a free, 24/7 support for those in any type of crisis. If you text “HOME” to 741741 from anywhere in the United States you will be connected to a trained Crisis Counselor.
Just Need to Talk?
Not in an immediate crisis situation but just need to talk to someone who “gets it”? Call the NAMI Philadelphia WARMline. A safe and confidential number to call for resources, support, education and HOPE! 267-687-4381 *OPTION1 (Operated by the National Alliance on Mental Illness. Philadelphia, PA)
You can also call:
Philadelphia Warm-line: 1-855-507-9276
*Available Monday through Friday, 4PM to 7PM
Feeling lonely or isolated? Now you can talk with trained Certified Peer Specialists, caring and friendly peers who are sincere and non-judgmental. Sometimes it helps to talk to a person who understands first-hand what you are going through.
Need to talk to someone about treatment or service for mental health or addiction challenges?
Call CBH Member Services: 1-888-545-2600.
Philadelphia’s Network of Neighbors Responding to Violence:
The Network of Neighbors Responding to Violence is a neighbor-driven network of Philadelphians who are called to support communities after violent, often traumatic incidents. Need help of your neighbors or want to become a Neighbor? Connect with the team and join the Network!
Does becoming a Volunteer Crisis Counselor interest you? The Crisis Text Line will train you after you use their four step application process. Volunteers are asked to commit 4 hours a week for at least a year’s time.