Crisis Services
Information & Resources
Crisis Data
988Crisis Services
988 / Philadelphia Crisis Line (PCL)
You can reach PCL by calling 988.
The Philadelphia Crisis Line (PCL) is a free, 24-hour, 7-day a week mental health hotline that offers crisis and emotional distress interventions by serving all callers with compassion, while co-discovering safety strategies and guiding the caller through resources.
PCL dispatches mobile teams to conduct in-home assessments for adults and youth who are experiencing a crisis.
PCL delegates process petitions for involuntary commitments on the 24-Hour Mental Health Delegate Line, which can be reached by calling 988.
PCL also receives crisis call transfers from 911.
PCL is accredited by the International Council for Helplines.
Adult Mobile Crisis Services
Community Mobile Crisis Response Teams (CMCRT)
For Adult Mobile Crisis Response services, please call 988.
- Providers are assigned to specific regions within Philadelphia to promote increased community awareness and collaboration, strengthen relationships, and improve efficiency of services.
- The teams deliver 24/7 regionalized, citywide short-term mobile crisis intervention services
- Teams engage, screen, and assess individuals in crisis in the community to provide resolution-focused crisis intervention, de-escalate, develop safety plans, and link/transport to appropriate treatment and/or community services as indicated.
- Teams also provide outreach and follow up within 72-hours after crisis stabilization.
- Teams work with communities when not actively responding to crises to provide education, community support and build relationships.
Crisis Intervention and Stabilization Team (CIST)
- CIST is a longer-term crisis stabilization service that provides brief, intensive therapeutic crisis intervention to individuals in their place of residence or in the community, for up to six weeks.
- Services begin within 24 hours of referral from Crisis Response Centers (CRC) Community Mobile Crisis Response Teams (CMCRT), or the Philadelphia Crisis Line (PCL), after prior approval by Community Behavioral Health (CBH).
- Services may include access to psychiatric treatment to prevent a disruption in treatment.
Provider
Region
Serving
- Northeast
- North & Center City
- North and Northwest
- South, West & Southwest
Children's Mobile Crisis Services
For children’s mobile crisis services, please call the Philadelphia Crisis Line by dialing 988
Children’s Mobile Crisis Team
Provided in the community for up to 72 hours for a child aged 21 and under experiencing a behavioral health crisis, helping to stabilize the situation and reduce immediate risk of danger.
Services available 24 hours per day.
Services may include:
- Crisis Assessment and Safety Planning
- Engagement with Youth and Family
- Referral and Linkages to Established Services
Children’s Behavioral Health Urgent Care Center (BHUCC)
The BHUCC serves children/youth who are experiencing a serious behavioral health issue that needs to be addressed as soon as possible.
Ages served: 3-18, as well as those youth 18-21 who continue to receive children’s services if they continue to be enrolled in school, or they continue to be in the custody of DHS
Crisis Response Centers
If you, a family member, or someone you know is struggling with a mental health crisis, these mental health crisis centers are available in Philadelphia.
There are five (5) regionalized CRCs in Philadelphia serving adults and two (2) CRC for children and adolescents.
Adult Crisis Response Centers:
- Crisis Response Centers (CRC) are 24/7 designated psychiatric emergency centers that provide immediate crisis intervention and behavioral health evaluations for individuals with acute behavioral health concerns.
- These are crisis walk in centers and no appointments are required.
- Individuals may seek CRC services on a voluntary basis or may be evaluated at a CRC following the approval of an involuntary commitment (i.e., 302) petition.
Children’s Crisis Response Centers:
- There are two Crisis Response Centers for children and adolescents.
- Philadelphia Children’s Crisis Response Center (PCCRC) is available 24/7 and provides immediate crisis intervention for children and young adults 3-17 years old.
- This is a crisis walk-in center, and no appointment is necessary for evaluations, immediate interventions, and referral services at 3300 Henry Ave. Falls 2 Building.
- There is an eight-bed Crisis Stabilization Unit for youth who need additional time and treatment to be safe.
- Children’s Hospital of Pennsylvania (CHOP) Crisis Response Center located at 501 S. 54th St., Philadelphia, PA 19143, is a walk-in facility that evaluates children ages 5-17 years old.
- CHOP CRC provides immediate mental health evaluation and short-term therapy so the youth is safe to return home and move into outpatient therapy for follow up care.
- Within the CRC is a three-bed Crisis Stabilization Unit for youth who need additional time and treatment to be safe.
In danger or need immediate medical attention?
Call 911 Now.
Einstein Crisis Response Center (Germantown)
5501 Old York Rd, Philadelphia, PA 19141
215-951-8300
Friends Hospital Crisis Response Center (Northeast Philadelphia)
4641 Roosevelt Blvd, Philadelphia, PA 19124
215-831-4600
Pennsylvania Hospital Crisis Response Center (Center City/South Philadelphia)
245 S 8th St, Philadelphia, PA 19106
215-829-5249
Temple University / Episcopal Hospital Crisis Response Center(North Philadelphia)
100 E Lehigh Ave, Philadelphia, PA 19125
215-707-1200
HUP Cedar Crisis Response Center – Hospital of the University of Pennsylvania
501 S 54th Street, Philadelphia, PA 19143
215-748-9000
NET Access Point (Substance Use Treatment)
1007 W Lehigh Ave, Philadelphia, PA 19133
215-408-4987
Philadelphia Children’s Crisis Response Center
3300 Henry Ave, Falls Two Building, 3rd Floor, Philadelphia, PA 19129
215-787-2600
Children’s Hospital of Philadelphia (CHOP) Behavioral Health and Crisis Response Center (at HUP Cedar)
501 S. 54th St, Philadelphia, PA 19143
445-428-5800
Emergency Involuntary Commitment ("302") Process
Petitioner Instructions:
-
An involuntary commitment or “302” is a legal process to initiate an emergency psychiatric evaluation for individual engaging in behavior that is dangerous to the individual or to other people and is refusing to seek a psychiatric evaluation or treatment on a voluntary basis.
- Any person (including police and doctors) can petition or request an involuntary psychiatric evaluation for another person.
- Are you supporting someone who you think may require a petition for involuntary commitment?
- Call 988 or safely assist the individual to the nearest Crisis Response Center
Mobile Response Collaboration
Alternative Response unit (ARU-2)
- The ARU-2 Unit responds to 911 Overdose calls in the Kensington community and provides NARCAN distribution and/or community education on the use of NARCAN.
- The Alternative Response Unit (ARU-2) is an innovative program that pairs Paramedics, Case Managers, and public health professionals to provide community-based services to the Kensington community.
- ARU-2 is a community-based mobile response program that provides:
- immediate intervention
- assists individuals with linkages and referrals to substance use services upon engagement.
- Connects individuals to behavioral health care and substance use treatment services through rapid response within their own community.
CIRT Co-Responder
CIRT pairs mental health professionals with Crisis Intervention Team (CIT)-trained police officers from the Philadelphia Police Department (PPD). The program has expanded with the formation of the PPD Behavioral Health Unit and is available citywide during the weekday day shift. Further expansion is planned in 2023.
CIRT teams respond to behavioral health related police involved incidents with the goal of:
- De-escalating crisis
- Reducing the use of force arrest and incarceration of individuals with behavioral challenges
- Increasing access to treatment and other services in the community.
The program includes CIRT Outreach Teams consisting of Outreach Specialists and Certified Peer and/or Recovery Specialists to provide brief solution-focused care coordination and onsite assistance with community linkages and supports after the crisis event has been resolved.
CIRT is dispatched from 911 dispatchers, or other police pathways (self referral by CIRT teams, other officers, the Police Behavioral Health Unit).
988 Frequently Asked Questions
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